Terms and condition

Used Terms

1. Used Terms

  • - CIF
  • - CNF
  • - FOB

2. Payment’s Notes

  • + TT 100% in advance, TT 30% deposit / 70% after receiving fax / copy of Bill.
  • + LC at sight.

3. The Seller’s Responsibilities

  • - Provide the items as per the correct contract.
  • - Export Licence and procedures.
  • - Transportation Contract, Insurrance Contract.
  • - Delivery, consider risk
  • - Divide expenses, shipment Advice
  • - Delivery documents
  • - Check packing, shipping marks.
  • - Support information and involved expenses.

4. The Export Experience

  • - Be master of expected requests from the customers, make concerned persons who understand the requests clearly.
  • - Let sales executives negotiate with the customers to recognize risk implicitly which is able to affect to quality, all measures of prevention for assuring the customers’ requests.
  • - The matters are united by documents after signing contract.
  • - Do propriately straight first time.
  • - Control the process of orders execution.
  • - When happening problems beyond of the control: Check and solve problems.
  • - Identify the unsuitable products: Classify and repair immediately.
  • - Inform the customers about the happened problems beyond of the control.
  • - When the customers claim about quality, delivery or any problems. Request the customers to provide pictures, proofs of the problems and then, we will improve them for next time.
  • - Solve the compensation requests: BE calm and analyze the problems that the customers complained. Find solutions promtly and fewest costs are accepted by customers.

What do clients say?

  • I was very happy with the services provided by Anna. She went above and beyond assisting in my business needs. She was also good enough to follow through on the meetings that were setup.

    Jay Younis
  • Susan is great to work with! Thank you! Very quick rate of response, very organized, and easy to work with.

    Luda Taylor
  • The staff was exceptional and met all our needs. They went above and beyond our expectations.

    Laurie Gray
  • Trust is very important when someone is looking after your money and future. I have the utmost trust with my adviser.

    Michale Wang




Skype Me™!
1. (84) 946 787 302
2. (84) 165 712 2035
3. (84)908 298 868


Tapioca Vietnam

20/5 Dinh Bo Linh Str., Ward 24, Binh Thanh Dist., Ho Chi Minh city, Vietnam
Tel: (84) 8.3511.9589 / 8.3511.4928
Fax: (84) 8.3511.9559
Email: info@tapiocavietnam.com
Website: www.tapiocavietnam.com

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